Privacy Policy | jililive Official Casino Platform Philippines

This Privacy Policy describes how jililive collects, uses, and protects the information of our users within the Philippines. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to the services provided on this website. It does not apply to third-party websites, external links, or services that you may visit after leaving our platform. We strongly encourage users to review the privacy policies of any external sites they encounter.

We collect only the information necessary to provide a secure and compliant gaming experience:

Account and Identity Data

Information provided during registration to create your profile and manage your account access.

Verification Documents

Government-issued identification and residency proof used to verify your identity and age to prevent underage gaming.

Payment Data

Details required to process deposits and withdrawals in PHP, handled securely through our partner payment providers.

Gaming and Transaction Activity

Records of your bets, winnings, deposits, withdrawals, and interaction with our games to monitor account health and fairness.

Device and Technical Data

IP addresses, browser types, operating systems, and device identifiers to optimize performance and detect fraudulent activity.

Support Communication

Records of your interactions with our customer service team to resolve issues and improve our service.

We gather information through three primary methods:

1. Directly from You: Information you enter during registration, KYC verification, and when contacting support.
2. Automatically: Technical data collected via cookies and server logs as you navigate the website.
3. Partner Service Providers: Information received from our trusted partners, such as payment gateways and identity verification services.

Your data is processed for the following purposes:

• Account Management: To maintain your profile and provide access to our gaming services.
• Financial Transactions: To process deposits and withdrawals of PHP efficiently and securely.
• Security and Compliance: To verify your identity and age, and to combat fraud, money laundering, and multi-accounting.
• Personalization: To tailor the displayed content and promotions to your preferences.
• Legal Obligations: To comply with regulatory requirements applicable to gambling operators in the Philippines.
• Marketing: To send updates and offers, but only if you have explicitly provided your consent.

We do not sell your personal data to third parties. We only share information with:

• Operational Partners: Payment processors, verification services, and technical infrastructure providers necessary for the platform to function.
• Legal Authorities: When required by applicable law or to respond to valid legal requests from authorized agencies.

We employ rigorous safeguards to protect your information:

• Encryption: Use of industry-standard encryption for data in transit.
• Access Control: Strict internal protocols to ensure only authorized personnel can access sensitive data.
• Payment Isolation: Financial data is handled through secure channels and isolated from general account data.
• Continuous Monitoring: Regular system monitoring to detect and prevent unauthorized access attempts.

We use cookies to enhance your user experience, remember your preferences, and maintain site security. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your circumstances, you have the following rights regarding your data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the erasure of your data or move it to another service.
• Objection and Withdrawal: Object to certain types of processing or withdraw your consent for marketing.

You may exercise these rights by contacting our support team via the channels available on this site. Please note that even after account closure, we must retain certain data to comply with gambling regulations and anti-money laundering laws in the Philippines.

We store your personal information for as long as your account is active. Once an account is closed, we retain only the data required to satisfy our legal and regulatory obligations under the laws of the Philippines.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, the account will be closed immediately and any remaining funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account may report this through our Support page.

Some of our technical and service providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection consistent with our privacy standards.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

If you have any questions or concerns regarding your privacy or the processing of your personal data, please reach out to us through the official channels listed on our Support page.